Support
If you are familiar with this system you can lodge a Support / Feedback Form now - you will be asked to identify yourself if you have not already logged in (unless you choose to enter an anonymous feedback form).
For all enquiries about access to the Members Area (including lost passwords) please contact your Member Administrator.
Contents of this page
- Online documentation (please try this first before lodging a support form)
- Support for non-members
- Support for members
- Telephone support
- Feedback/Support via email
Online documentation
Before lodging a support / feedback form please check our online documentation to see if it contains the information you are looking for. Our Help provides extensive information on using both the public website and the members area.
^ back to topSupport for non-members
We welcome comments and feedback from users of the AEShareNet website who are not members, however we can only offer limited technical support for these users via our support / feedback forms.
Support for members
Technical support is available for users of the Members Area of the AEShareNet website via our support / feedback forms as well as via phone and email as described below.
NB: all matters in relation to creating and changing access by users to the Members Area and the allocation of roles which determine what each user can and cannot do are administered at the State / Territory level. Please contact your Member Administrator for all such queries, including lost passwords.
Telephone support
Technical support for users of the AEShareNet system is also available by phone. Telephone support is available between 9am and 5pm Monday to Friday (Australian Eastern Time) by calling (03) 9832 8100 .
Feedback/Support via email
We prefer to receive feedback and support queries via our online forms. This will ensure that your request is recorded immediately and is forwarded to the right people for attention. However if you need to lodge feedback or request technical support via email for any reason, please send a message with as much detail as possible to: sales@tvetaustralia.com.au.